Your Game Day guide

Drones

The Federal Aviation Administration (FAA) imposes a Temporary Flight Restriction (TFR) above Mountain America Stadium one hour before each home football game starts and continues until one hour after the games. All aircraft operations, including parachute jumping, unmanned aircraft systems (UAS) and remote- controlled aircraft such as drones, are prohibited within three miles up to and including 3,000 ft AGL of Mountain America Stadium.

Individuals who violate the TFR are subject to Federal (49 USC 46307) and State (A.R.S 13-3729) penalties and may be intercepted, detained and interviewed by law enforcement personnel. Operators of UAS/drones are subject to Notice to Airman (NOTAM) 4/3621 and applicable FAA regulations. UAS operators shall not interfere with campus operations or pose hazards to any person/property; criminal charges may apply such as reckless endangerment, trespass, assault and violating the TFR.

Cameras and photography

Fans are welcome to bring personal cameras with lenses less than 6" and do not have a detachable lens into Mountain America Stadium. 

Flash photography, monopods, tripods and selfie-sticks are not permitted in the stadium. Professional photography/cameras are not allowed in the stadium without a media credential.

Entry and screening process

All guests to Mountain America Stadium – game day staff, ticketed guests and credentialed individuals will be subject to screening before entering Mountain America Stadium. Walk-thru metal detectors will be the primary means of screening. Any guest that is unable to use the walk-thru metal detectors will be screened using an alternative option. Any working staff and guest to Mountain America Stadium who does not consent to the screening process will be denied entry into the stadium.

For any questions on what is and what is not allowed into Sun Devil Stadium, please visit the Clear Bag Policy, Permitted Items and Prohibited Items sections.

Medical bags are permitted and subject to a thorough inspection.

All stadium gates will open 90 minutes prior to kickoff. Guests may enter or exit through the screened area freely. However, once a ticket is scanned and you enter the stadium, there will be NO RE-ENTRY back into Mountain America Stadium upon exiting the stadium.

To ensure that guests are in their seats in time for kickoff, it is encouraged that fans make their way to the gates at least one hour prior to kickoff.

Fan code of conduct

All Mountain America Stadium guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior defying the code of conduct as determined by facility management can result in ejection and possible arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way. 

Inappropriate behavior includes, but is not limited to:

• Wearing clothing deemed obscene, indecent and/or offensive
• Throwing objects of any kind
• Demonstrating unruly behavior
• Attempting to enter the field of play
• Engaging in behavior that endangers the safety of student-athletes, coaches or officials or other guests
• Attempting to climb the goal posts
• Removing any property of Mountain America Stadium or Frank Kush Field
• Taunting public safety officials
• Any threatening, vulgar, abusive, racist, sexist or demeaning remarks or gestures directed towards the coaches, student-athletes, fans, staff and game officials. Threats include statements, actions and behaviors that could reasonably be foreseen as having a purpose to inflict physical harm, even if the person making the threat doesn't have the ability to carry out the threat.
• Guests should sit only in their ticketed seats and show their tickets when requested.

Sun Devil Athletics Event Management reserves the right to deny entry or eject from the facility guests displaying inappropriate behavior, as determined by facility or event management teams. Students attending Sun Devil Athletic events are expected to adhere to the Arizona Board of Regents (ABOR) Code of Conduct. Failure to follow the ABOR Code of Conduct may result in ejection from the premises and disciplinary action through Student Judicial Affairs. View the ABOR Student Code of Conduct.

Game times

Sun Devil Football start times vary. Because of our affiliation with the Big 12 Conference, it may be necessary to change kickoff times for games. Sun Devil Athletics will publicize the correct game time and any changes due to a network time adjustment. For current start times check the official game schedule.

Gates

The Mountain America Stadium gates open 90 minutes prior to kickoff. All areas in Mountain America Stadium can be accessed from any gate.

Playing field

Access to the playing field is restricted to players, coaches and credentialed individuals with the proper access. Fans entering the field of play will risk ejection from the stadium and prosecution for criminal trespassing.

 Signs and whiteboards

Mountain America Stadium Event Management allows fans to bring signs smaller than 3’ X 2’ to the game, provided these items meet prescribed guidelines. Signs cannot be hung over any existing signage, block the view of another guest, or contain any advertisements or profanities, or have a non-sport message.

Signs larger than 3’ X 2’, whiteboards and poles of any kind or size are not allowed into Mountain America Stadium. This includes 3’ X 2’ signs that connect together to create a bigger sign larger than 3’ X 2’. Sun Devil Event Management reserves the right to confiscate any sign/whiteboard. See prohibited items.

Smoking

Also see Tobacco Free. The use of tobacco products, including e-cigarettes, vapes and smokeless cigarettes/tobacco is prohibited on university property, facilities, grounds, parking structures, university-owned vehicles and structures owned or leased by the university.

Stadium map

See the Mountain America Stadium map.

Tobacco free

ASU recognizes that tobacco use is a public health hazard and is dedicated to providing a healthy, comfortable and productive living, learning and working environment. ASU is among over 1,000 colleges and universities that are 100% tobacco-free, and among over 1,500 colleges and universities that are 100% smoke-free.

As of Aug. 1, 2013, In order to protect students, faculty, staff and visitors from the health hazards of secondhand smoke, the use of tobacco products, including e-cigarettes, vaping devices and smokeless cigarettes/tobacco is prohibited on university property, facilities, grounds, parking structures, university-owned vehicles and structures owned or leased by the university. 

Water

Water is available at drinking fountains throughout Mountain America Stadium on every concourse on every level.

Zero waste

Arizona State University has a commitment to divert 90% of material away from the landfill. 

Please assist us by using the blue recycle bins as well as the green compost bins throughout the stadium. You can also participate by purchasing a reusable souvenir cup at the beginning of the season to bring back to every game and receive a discount on refills and reduce your overall waste. 

For more information on zero waste visit zerowaste.asu.edu.

Band

In addition to close friends and school spirit, the ASU Sun Devil Marching Band offers musical rewards for the aspiring musician, as well as a unique and rich experience for the non-music major who enjoys music as an avocation.

The ASU Sun Devil Marching Band is known as "The Pride of the Southwest," and with good reason. In 1991, it was the recipient of the John Philip Sousa Foundation Sudler Trophy, which is the highest award given at the collegiate level. Performing in the 56,000-seat Mountain America Stadium, the band features new musical arrangements as well as a mixture of precision drills and pageantry at all home games. Hard work, high standards and a family atmosphere bring a very special Sun Devil Pride to the organization.

The Sun Devil Marching Band is seated in Section 18. The visiting team band is seated in the North end zone.

Come rock with Sparky, the Spirit Squad and the Sun Devil Marching Band on the South side of Desert Financial Arena 90 minutes prior to kickoff. Join fans of all ages as the Sun Devil Marching Band fires up the crowd and performs its signature pregame concert. This concert will feature music from the upcoming game as well as fan favorites from the season. This event is free!

Colors

Always wear GOLD unless specified for 2024 home games

Wyoming – Gold

Mississippi State — Gold

Kansas – Maroon

UCF – Gold

BYU – Gold

Merchandise

Sparky's Stadium Shop features a wide variety of the latest in Sun Devil sportswear and memorabilia. This shop has everything an ASU Sun Devils fan could need. From T-shirts and hats to kids clothing, jerseys and tailgate items, Sparky's Stadium Shop has fans covered in maroon and gold. 

The main store in the Carson Student Athlete Center will open on game days three hours prior to gates and remain open until the end of the game. You can also shop Sparky’s Stadium Shop online at any time. 

On game days, visit Sparky’s Stadium Shop located on the Northeast side of the stadium. All locations are cashless.

Other locations and times for shops are:

• Atop NE stairs
• Additional kiosks will be set up around the stadium
• Locations at SW Stair and NW Stairs

Sparky's Stadium Shop hours:

• Monday - Friday: 9 a.m.–5 p.m.
• Saturday: Closed
• Sunday: Closed
• Game day: Open three hours prior to gates

For more information on ASU merchandise, call or text 480-727-0000.

Game Day magazine

The Game Day magazine provides up-to-date information on the Sun Devil Football team and the game matchup. Printed copies are available for fans in attendance and a digital version is available on sundevils.com. 

For more information on the Game Day magazine, please contact Claudia Schwartz at cschwar8@asu.edu.

 Sun Devil Walk

Welcome the team along with Sparky, the Spirit Squad and the Sun Devil Marching Band as they arrive for every home game. The Sun Devil Walk takes place on Ellie Zeigler Way from Packard Drive to the SE entrance of Mountain America Stadium approximately two and a half hours before kickoff.

 Social media

Follow Sun Devil Athletics (@TheSunDevils) on X for more information regarding operations, parking, traffic and weather updates for Arizona State University Sun Devil home athletic events. 

Follow us on Instagram and Facebook to keep up to date with your Sun Devils and subscribe to the Sun Devil Athletics YouTube channel to be notified of our latest video content featuring your favorite teams and players! 

See the sport-specific social media accounts.

Sparky’s Stadium Shop

See merchandise.

Ed and Nadine Carson Student-Athlete Center (CSAC)

Sun Devil Athletics is housed in the Ed and Nadine Carson Student-Athlete Center (CSAC). On the first floor you will find Sparky's Stadium Shop located on the southeast side of the building and the ticket office located on the south side of the building. 

If you are visiting the athletic department for a meeting on a non-game day, please be sure to check in with the receptionist before continuing to the elevators.

CSAC is open Monday–Friday, 8 a.m.–5 p.m., and closed on state holidays and will be closed to the public on all Saturday games.

Bill and Judy Schaefer Sports Hall of Fame

The Bill and Judy Schaefer Sports Hall of Fame, located in the first floor lobby of the Ed and Nadine Carson Student-Athlete Center, features items chronicling the history of Sun Devil Athletics dating back to the early 1900's. 

Visitors are able to read feature stories about past student-athletes and learn about the rich history of Sun Devil Athletics. The Bill and Judy Schaefer Sports Hall of Fame also features legends and memorabilia from the Olympic Games, as well as highlighting student-athletes who have gone into the professional ranks.

The Bill and Judy Schaefer Sports Hall of Fame is open to the public Monday through Friday during regular business hours 8 a.m.–5 p.m., except when a football game is scheduled for a weekday.

Parking

See pdf version of Game Day parking maps.

Non-approved game day golf carts are prohibited in and around Mountain America Stadium and in the surrounding parking lots. 

Pass holder parking lots open five hours prior to kickoff. 

A Sun Devil Parking Pass is required to park in the following lots:

• Lots 6, 9 and 10
• Stadium Structure 5
• South Packard Drive Structure 7
• Whiteman Tennis Reserved
• Reserved North 
• Reserved South
• Disabled Lot
• Reserved Lot 3

Guest/pay lots open 3.5 hours before kickoff. Public parking lots are located on both the South and North ends of Mountain America Stadium. Prices range from $20–$40 per vehicle. 

Game day parking is available in the following lots:

• Lot 8 on Rio Salado and Rural Road
• Lot 6
• University Center, Athletes Place and University (Block East of Rural)
• Disabled Parking (with valid license plate or placard) Lower Level Packard
• Gammage Lot
• Lot 10
• NOVUS Parking Garage Stadium Structure 5

See also Bicycle parking

Skateboard racks

Visitor parking

See Parking

Public transportation

Valley Metro provides multiple public transit options to and from Mountain America Stadium:

Light Rail

Fans can ride the light rail and hop off just west of the stadium at the Veterans Way/College Ave station.

Tempe Streetcar

The Tempe Streetcar, which serves Mountain America Stadium from the Marina Heights stop on the north side of the football stadium. It also connects riders to the Park and Ride at Dorsey/Apache Blvd.  A new addition is

Orbit

Fans in the Tempe area can also take the Orbit free of charge until 10 p.m. on weekdays, Saturdays, and until 8 p.m. on Sundays. If you are not a Tempe resident, you can park at the Tempe Library Complex on the southwest corner of Southern Avenue and Rural Road and catch the Orbit from there. 

For more information, call 480-858-2350, visit tempe.gov/TempeinMotion or download the Valley Metro App to find fares, routes and schedules for the light rail, Streetcar, Orbit and regional buses.

Fan drop-off

Guests without parking passes, with extenuating circumstances (i.e., ADA guests or limited mobility) may be dropped off near the South Packard Drive Structure Parking Structure (Structure 7) and proceed to the cart service area for pick-up.

Skateboard racks

There are skateboard racks located on the south end of Mountain America Stadium and at Desert Financial Arena.

Bicycle parking

There are bicycle racks located on the south side and the Northeast of Mountain America Stadium near the ticket office. 

Mountain America Stadium

Stadium map

Stadium address: 

500 East Veteran's Way, Tempe, AZ 85287

Located on the campus of Arizona State University, Mountain America Stadium has been the home of the ASU Sun Devils for over 60 years. The stadium was constructed between two small mountains and was completed in time for the start of the 1958 season. It was named after the team and had a seating capacity of 30,000 when it opened on Oct. 4, 1958. 

Since its opening, many upgrades have been completed to Mountain America Stadium. Beginning in 1976, the capacity was increased to over 57,000. The following year the capacity was increased to over 70,000 when the upper deck was completed. In 1987, the NFL's St. Louis Cardinals moved to Arizona and Mountain America Stadium and continued to play their home games there until moving to the University of Phoenix Stadium in 2005. A three-phase project was completed on Mountain America Stadium in 2018, and the current capacity is 53,599. 

Learn more about Mountain America Stadium, Home of the ASU Sun Devils/Frank Kush Field.

Visiting team locker room

The visiting team locker room is located on the North end of Mountain America Stadium.

Stadium map

See Mountain America Stadium

Visitor team entrance

The visiting team entrance is located at the Northeast End of Mountain America Stadium and opens 90 minutes prior to kickoff. NCAA regulations require a valid government-issued ID to pick up all will-call tickets.

Concessions

Multiple concession stands are located on all levels throughout Mountain America Stadium. All stands are cashless and offer a variety of food and beverage items. Some of the specialty concessions located on the Coca-Cola Sun Deck include Fork’em BBQ, Chick-fil-A, Cold Beers and Cheeseburgers, and Someburros. Additionally, there is a Someburros located behind section 33. Alcohol sales will end at the end of the 3rd quarter throughout the stadium.

Cart Service

Courtesy Cart Service is available to disabled fans from the main disability parking area (adjacent to Mountain America Stadium and the Desert Arboretum Park) as well as inside the South Packard Drive Parking Structure on the southwest corner of the first floor and will run to the southeast, northeast, and northwest entrances. These carts are for limited mobility and disabled fans along with one companion and service animal only. There are designated cart routes depending on where fans are seated in the stadium. Please see the line leader at each pickup and drop-off location to ensure disabled fans needing cart service get on the appropriate cart. Courtesy carts will only drive on designated routes; pickup and drop-off locations are clearly marked in the two accessible lots as well as at the southeast, northeast and northwest entrances. The courtesy cart service will be available two hours prior to kickoff until approximately one hour following the conclusion of the game. Due to high volume of pedestrian traffic in and around the stadium, pre- and post-game, the courtesy cart service may experience delays so please be patient if utilizing this service. Please see the attached map to view the courtesy cart service routes.

Inside Mountain America Stadium there will only be courtesy cart service available at the northwest entrance. These courtesy carts are for limited mobility and disabled fans along with one companion and service animal only. The northwest cart service will run to the main concourse only. The southwest entrance has elevator service to the main concourse for disabled fans. Inside courtesy cart service will not be available at the College Avenue, southwest, northeast or southeast entrances. The inside courtesy cart service will begin operating when gates open and will run until the stadium is cleared. Due to high volume of pedestrian traffic in and around the stadium, pre- and post-game, the courtesy cart service may experience delays so please be patient if utilizing this service.

Designated Driver Program

Designed to allow guests to have a safe and enjoyable time at Sun Devil Football games, the Designated Driver Program promotes responsible consumption of alcoholic beverages and having a way to get home safely after the game. Guests wishing to participate will scan the QR code found throughout the stadium near concession stands and will receive a complimentary Dasani water.

Elevators

There is elevator access for ADA fans and limited mobility from ground level to the main concourse level on the north side of Mountain America Stadium inside the northeast corner of the Student-Athlete Facility as well as inside the southwest gate. There is also elevator service to the press box, club levels, suites, and upper deck on the west side of the stadium located behind section 7. Individuals with specific needs for elevator access to seating areas should contact Guest Relations for more information at 480-965-3933.

Fan drop-off

Guests without parking passes, with extenuating circumstances (i.e., ADA guests or limited mobility) may be dropped off near the South Packard Drive Structure Parking Structure (Structure 7) and proceed to the cart service area for pickup.

Guest assistance center

There are six (6) Guest Assistance Centers located inside Mountain America Stadium. They are located just outside the southwest gate, on the main concourse behind Sections 6, 24, 34 and the Upper Northwest and Upper Southeast. Guest Relations representatives are available to assist with directions, game day giveaways, seating issues and any other questions or comments you may have.

Lost and found

Mountain America Stadium provides lost and found services for its guests located at the Police Station behind Section 12 on the concourse. Found items should be taken to this location or given to a game day staff member. Lost and found items will be logged and kept for two weeks. Unclaimed items will be donated to charity after the two-week holding period. To check on or claim a lost and found item following the football games, please call or text 480-965-3933. Sun Devil Athletics is not responsible for any items left outside of the stadium.

Service animals

Mountain America Stadium welcomes service animals utilized by guests with disabilities. Service animals trained to do work or perform tasks for the benefit of an individual with a disability may enter the stadium with that individual.

Please see ASU’s service animals policy for more information.

Video boards

Video boards are located on the north, southeast and southwest corners of Mountain America Stadium. Captioning is provided on all three video boards as well as on your mobile devices.

Sun Devil Club

For information on the Sun Devil Club and membership benefits contact the Sun Devil Club at 480-727-7700 or online at sundevilclub.com.

Suites and the Stadium Club

The suite entrance elevators are located on the concourse level behind section 7. A suite ticket is required for entry. 

See a map of the suites complex. If you have any questions, concerns, or special inquiries regarding the suites, please call or text Joe Jerde at 480-727-0000.

For catering requests, contact Natasha Crnjak at Natasha.Crnjak@sodexo.com.

Club levels

The west side of Mountain America Stadium offers the following: Coach's Club, Legends' Club and Founders' Club while the rest of the stadium offers Hobbs’ Family Stadium Club (south), San Tan Ford Club (east) and North Terrace Club, these premium clubs offer a first-class donor experience and features state-of-the-art amenities. For more information on club seating, please contact the Sun Devil Club at 480-727-7700. 

Those with club-level tickets will be able to enter the stadium two hours prior to kickoff. Those who wish to enter early must go through the northwest or southwest pass gates only

Reserved tailgating

Sun Devil Athletics has a partnership with REVELxp, the industry-leading firm dedicated to providing fans and donors with turnkey tailgating support and event services. 

REVELxp provide a variety of services to help enhance the game day experience, including:

• Concierge service to assist with tailgate planning
• Premium reserved tailgate location, near Mountain America Stadium
• Bellhop and unloading services of car upon arrival
• Food and beverage catering services
• Coolers with ice
• Tents, tables, chairs and media package services
• Equipment clean up and breakdown

To learn more about locations and services, please visit https://revelxp.com/arizonastate or call 480-518-2203. 
See Tailgating

The Coors Light Sun Devil tailgate

The Coors Light Sun Devil Tailgate is an all-inclusive tailgate for Sun Devil Club members and other VIP guests. It features live music, beverages from Coors Light and Coca-Cola, food from favorite local restaurants, all of the college football games on high definition televisions, and a cooling system to keep the heat away! 

Located in the Desert Arboretum adjacent to the stadium, the Coors Light Sun Devil tailgate opens three hours before the scheduled kickoff and welcomes fans of all ages.

The Dos Equis pitchfork pregame tailgate

The Dos Equis Pitchfork Pregame Tailgate is the closest, free and public tailgate to Mountain America Stadium. Open for all Sun Devil Football games, enjoy indoor and outdoor tailgating with your closest Sun Devil Friends and watch college football games from across the country on numerous TVs. 

The Dos Equis Pitchfork Pregame is family friendly with games and activities available for kids as well. 

You can enjoy an ice cold Dos Equis beer and other beverages as well as Venezia's pizza and Bar-S hotdogs for only $4 each! Located on the northside of Desert Financial Arena, the tailgate opens three hours prior to the scheduled kickoff and welcomes fans of all ages.

 Emergency preparedness

SEE SOMETHING SAY SOMETHING – if you notice or become aware of any suspicious, concerning or unusual activity both inside and outside the stadium please report the activity to the nearest event staff or police officer.

During any emergency situation inside Mountain America Stadium, please follow the directions of the PA announcer, event staff and emergency responders

Once you locate your seat, please locate the nearest exit and an alternate exit in case of an emergency

Always have a predetermined plan and location to meet your friends or family both inside and outside of the stadium in the case that an emergency situation occurs and you get separated from your group.

Review the Emergency Evacuation Plan for detailed instructions.

First aid

The First Aid Stations are staffed by registered nurses and physicians and are located in the northwest corner of the main concourse (behind section 12), Upper Southwest Concourse, East Concourse, Upper Northeast Concourse, and South Cardiac. Paramedics are available during all football games and regularly patrol the stadium.

Lost children

The “Sun Devil Locator” program allows for any parent/guardian to stop by ANY of the Guest Assistance Centers in Mountain America Stadium to receive a Sun Devil Locator Wristband. 

On the wristband the parent/guardian will be able to write their name, phone number, seat location, child’s name, etc. Once the child is wearing the wristband, if they become separated from their group their caregiver or group, they may approach any police officer or Arizona State staff member who will then communicate with event management that a lost child has been identified and the necessary steps will be taken to reunite the child with their parent/guardian.

Parents of lost children should contact the nearest game management staff member, including ushers and security, regarding their lost child. They may also go to the Mountain America Stadium Police Station located behind Section 12 on the concourse level or for assistance or TEXT "Sparky” {space} with the issue and location to 602-962-4962. Please include your location (seat/section number) and issue (lost child).

Police

The Mountain America Stadium Police Station is located on the concourse behind Section 12.

Severe weather

In the event that severe weather occurs, please follow the directions of the PA Announcer, event staff and emergency responders. If it is determined that Mountain America Stadium must be evacuated, all guests are advised to remain calm, evacuate the stadium and seek shelter immediately.Mountain America Stadium will remain closed until the severe weather including lightning is clear of an 8-mile radius of Sun Devil Stadium.

Play will resume once conditions are deemed safe by the Game Officials, Emergency Management, Sun Devil Athletics Event Management and the Big 12 Conference.

In the event that Mountain America Stadium is evacuated, guests will be permitted to re enter the stadium with a valid ticket. Guests are subject to the screening process upon reentering the stadium. 

Please review our Emergency Evacuation Plan for detailed instructions.

Stadium lighting effects

Lighting effects may be used inside Mountain America Stadium on game days. 

This may include blackouts, pulsating and flashing effects. Any guest that suffers from epilepsy or any other visual light stimulation effects are advised to see stadium medical staff located behind section 12, Upper Southwest Concourse, Upper Northeast Concourse, East Concourse and South Cardiac for more information.

Texting

All guests are encouraged to utilize the text messaging system if you have an issue or concern while attending an ASU Football game, within and around the surrounding areas of Mountain America Stadium. 

To operate this system, please text "Sparky” {space} with the issue and location" to 602-962-4962. Standard text messaging rates apply

Designated drivers

See Designated Driver Program

Age requirement

Children ages 2 and under will be admitted free to the football games with a paid adult admission. 

Please note that this free admittance is only valid for a seat on an adult's lap. There is no required pass or ticket for this admittance.

Mobile tickets

All Sun Devil venues will have mobile tickets. 

Mobile entry reduces contact points for fans and event staff, provides the ability to seamlessly issue and/or modify tickets for any game within hours, and will reduce the prevalence of counterfeit tickets in circulation and lead to a better game day experience for all Sun Devil fans.

Be Game Day ready by reading our mobile ticketing guide.

Reentry

For the safety and security of all guests to Mountain America Stadium, reentry is not permitted at Mountain America Stadium. 

Once a ticket is scanned at the gates, guests may no longer exit and reenter Mountain America Stadium.

In the event of any severe weather or emergency situation that requires an evacuation of Mountain America Stadium, guests will be permitted to re enter the stadium with a valid ticket stub. All guests will be subject to the screening process upon reentering Mountain America Stadium.

Resale of tickets

Ticketmaster is the Official Marketplace of Sun Devil Athletics and is your official gateway to exciting live action all season long with 100% guaranteed seats. 

Resale of event tickets, regardless of price, is prohibited on Sun Devil Stadium property.

Fans that purchase tickets from someone other than the Sun Devil Ticket Office do so at their own risk as they may not be valid tickets for entry. ASU is not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider